Terms of Service

Last Modified: February 11, 2026

THE SERVICES (DEFINED BELOW) ARE PROVIDED SUBJECT TO THESE TERMS OF SERVICE (“TERMS”). PLEASE READ THE FOLLOWING INFORMATION CAREFULLY. YOUR ACCEPTANCE OF THESE TERMS AND/OR USE OF THE SERVICES SIGNIFIES YOUR AGREEMENT TO BE BOUND BY THE TERMS SET FORTH BELOW. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICES. 

ARBITRATION NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION, AND A WAIVER OF CLASS ACTIONS – PLEASE READ THOSE SECTIONS CAREFULLY.

1. Services. Ceramic, Inc., a Delaware corporation, and its subsidiaries and affiliates (collectively, “Ceramic,” “we,” “us,” or “our”) will provide you (“you,” “your,” or “User”; you and Ceramic, collectively, the “Parties”) with access to Ceramic’s website, AI infrastructure platform, interactive forums such as message boards, application programming interfaces, and related services (collectively, the “Services”) subject to these Terms and Ceramic’s Privacy Policy available at ceramic.ai.
2. Applicable Terms; MSA. Ceramic may, from time to time, provide you with additional terms applicable to your use of specific parts of the Services or post such additional terms on the Services to which they apply. Such additional terms are incorporated by reference into these Terms. If there is any conflict between these Terms and any additional terms that apply to a particular Service, the additional terms will control. If you have entered into a separate Master Subscription Agreement or similar master agreement with Ceramic (“MSA”), these Terms apply only to the extent not in conflict with the MSA. Unless otherwise agreed in a separate written agreement between you and Ceramic, no service level agreement or uptime commitment applies to the Services. 
3. Eligibility and Account Registration.  By accessing or using the Services, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into these Terms; and (c) if you are using the Services on behalf of an organization, you have authority to bind that organization to these Terms. To access certain features of the Services, you may be required to create an account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your account information; (c) maintain the security and confidentiality of your login credentials; (d) accept responsibility for all activities that occur under your account; and (e) notify Ceramic immediately of any unauthorized access to or use of your account.
4. Paid Services.  4.1 General. Certain features of the Services require payment. Before you pay any fees, you will have an opportunity to review and accept the applicable fees. All fees are stated and payable in U.S. Dollars. All fees are exclusive of taxes, and you are responsible for all sales, use, value-added, withholding, and other taxes associated with your use of the Services, excluding taxes based on Ceramic's net income. Ceramic may change its fees at any time by providing at least thirty (30) days' prior written notice, with any changes taking effect at the start of your next billing cycle. The pricing and payment terms in this Section are subject to any terms set forth in an Order Form, which shall control in the event of any conflict. 4.2 Subscription Plan. If you purchase a monthly subscription plan, your subscription fee will be billed upon enrollment (prorated for the remaining days in the initial month) and thereafter on the first day of each calendar month. You authorize Ceramic to charge your designated payment method for all subscription fees when due. 4.3 Usage-Based Pricing and Credits. Usage of the Services is credit-based. If you are on a usage-based pricing plan, fees are funded through a pre-paid credit balance ("Account Balance") via account top-up. Credits are deducted from your Account Balance as you consume the Services. Paid credits do not expire. You are responsible for maintaining a sufficient Account Balance to cover your usage. You may replenish your Account Balance at any time by making a manual top-up through the Services. Minimum and maximum top-up amounts may apply as specified on the Services. You may also elect to enable automatic top-up ("Auto Top-Up"), which authorizes Ceramic to automatically charge your designated payment method for a top-up amount specified by you whenever your Account Balance falls below a threshold designated by you. You may modify your Auto Top-Up amount or disable Auto Top-Up at any time through your account settings; provided, however, that any charges already initiated prior to such modification or disablement will not be reversed. 4.4 Subscription Renewal. Unless otherwise specified in an Order Form, subscriptions will automatically renew for successive periods equal to the then-current subscription term at the same plan tier unless you upgrade or downgrade your plan in accordance with Section 4.5. Ceramic may modify renewal terms upon at least thirty (30) days' prior written notice before the start of the next renewal term. 4.5 Plan Changes. (a) Upgrades. If you upgrade to a higher-tier plan, the upgrade will take effect immediately and you will receive the entitlements and benefits of the new plan upon processing (subject to reasonable system processing time). Upgrade fees will be prorated for the remainder of the current billing cycle, and your designated payment method will be charged accordingly at the time of upgrade. (b) Downgrades. If you downgrade to a lower-tier plan, you will retain your current plan's entitlements and benefits through the end of the current billing cycle. The downgraded plan's entitlements will take effect at the start of the next billing cycle. 4.6 Service Deactivation. Ceramic may suspend or deactivate your access to the Services, without liability to you, in the following circumstances: (a) for usage-based pricing, if your Account Balance reaches zero ($0.00 or 0 credit); or (b) for subscription plans, if Ceramic is unable to successfully process payment of your subscription fee. Ceramic will use commercially reasonable efforts to notify you prior to any such deactivation. To restore access, you must bring your account into good standing by replenishing your Account Balance or resolving the payment failure, as applicable. 4.7 No Refunds. All fees paid under these Terms are non-refundable, including but not limited to subscription fees, pre-paid credit balances, and prorated upgrade charges. No refunds or credits will be issued for partial billing periods, unused credits, plan downgrades, or any other reason, except as required by applicable law. 4.8 Delinquent Accounts. Delinquent accounts may be charged fees incidental to any chargeback or collection of unpaid amounts, including reasonable collection fees and attorneys' fees.
5. Beta Services. From time to time, Ceramic may make available certain features, functionality, or services designated as “beta,” “preview,” “early access,” or similar (the “Beta Services”). Customer’s use of any Beta Services is voluntary. Beta Services are provided “AS IS” and “AS AVAILABLE” without warranty of any kind, and Ceramic expressly disclaims all warranties, express or implied, with respect to Beta Services, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Customer acknowledges that Beta Services may contain bugs, errors, or defects, and may be modified, suspended, or discontinued at any time without notice. Ceramic will have no liability arising from or related to Customer’s use of any Beta Services. Customer agrees not to disclose any information regarding Beta Services, including their existence, features, or performance, without Ceramic’s prior written consent. 
6. Compliance with Laws. You are solely responsible for ensuring that your use of the Services complies with all applicable federal, state, local, and international laws, rules, and regulations, including but not limited to data protection and privacy laws, export control laws, and any industry-specific regulations applicable to your use of the Services.
7. Restrictions. Except as otherwise expressly permitted in these Terms, you will not (and will not permit others to): (a) reproduce, modify, adapt, or create derivative works of the Services; (b) rent, lease, distribute, sell, sublicense, transfer, or provide access to the Services to a third party; (c) use the Services for the financial benefit of any third party not authorized under these Terms; (d) interfere with or otherwise circumvent mechanisms in the Services intended to limit your use; (e) reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, models, or non-public APIs of the Services, except to the extent expressly permitted by applicable law (and then only upon advance notice to us); (f) remove or obscure any proprietary or other notices contained in the Services; (g) use the Services for competitive analysis, benchmarking, or to build competitive products or services; (h) publicly disseminate information regarding the performance of the Services without Ceramic's prior written consent; (i) use the Services for any illegal, misleading, or harmful purpose, or in any manner inconsistent with these Terms; (j) upload or transmit any malicious code, viruses, or harmful programs; (k) interfere with the performance, integrity, or availability of the Services; (l) use Output (as defined below) to develop, train, or improve competing products or services; or (m) encourage, assist, or permit any third party to do any of the foregoing.
8. Ceramic Intellectual Property. As between the Parties, Ceramic owns all right, title, and interest in and to the Services, any related technology owned, in-licensed, created, developed, incorporated, or generated, in whole or in part, by or on behalf of Ceramic for or in connection with the Services, Ceramic’s name and logo, and all intellectual property rights in and to the foregoing, including all models, algorithms, methodologies, tools, documentation, and improvements thereto (the “Ceramic IP”). Ceramic hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Ceramic IP solely for the purpose of receiving the Services for your internal business purposes during the Term. 
9. Your Content. 9.1 Input and Output. “Input” means any data, queries, prompts, training data, or other content you provide to the Services or Ceramic. “Output” means any results, responses, or content generated by the Services based on your Input. Together, Input and Output constitute “Your Content.” 9.2 Ownership. As between the Parties, you own all right, title, and interest in and to Your Content, including any Input you provide and Output generated from your Input. You hereby grant Ceramic a non-exclusive, worldwide, royalty-free license to use Your Content: (i) to provide, operate, and manage the Services for you, including to service or execute any support request; and (ii) in de-identified or aggregated form, to improve Ceramic’s services and offerings and for other business purposes. Due to the nature of machine learning, you acknowledge that the Services may generate identical or similar Output for other customers using similar inputs. You do not own any Output Ceramic generates for others. 9.3 Representations, Warranties, and Covenants.  You represent, warrant, and covenant that: (i) you have obtained all necessary rights, releases, and permissions to submit Input to Ceramic and to grant the rights granted to Ceramic in these Terms; (ii) the Input and its submission and use as authorized in these Terms will not violate any applicable laws, third-party intellectual property rights, privacy rights, publicity rights, or other rights; and (iii) the Input does not contain any material that is defamatory, obscene, or otherwise objectionable. Ceramic assumes no liability for the Input or any Output derived therefrom, and you are solely responsible for the Input and the consequences of submitting and using it with the Services. 9.4 Prohibited Content. You agree not to submit any content that: (a) you do not have the right to submit; (b) infringes any third-party intellectual property or other rights; (c) contains personal information of individuals without appropriate legal basis or consent; (d) is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable; or (e) contains malicious code or is designed to disrupt the Services.  9.5 Personal Data. Customer shall not submit Personal Data (as defined by applicable privacy laws) to the Services unless Customer has first requested and executed a Data Processing Agreement with Ceramic by contacting legal@ceramic.ai. If Customer submits Personal Data without an executed DPA in place, Customer assumes all risk and liability associated with such submission.
10. Usage Data. Ceramic may also: (i) collect, analyze, and otherwise process Usage Data internally for its business purposes, including for security and analytics, to enhance the Services, and for other development and corrective purposes; and (ii) disclose Usage Data to third parties only in an aggregated and/or de-identified form and in a manner that does not identify you. “Usage Data” means technical logs, data, and learnings about your use of and interactions with the Services, but excludes Your Input.
11. Feedback. To the extent you submit feedback, comments, ideas, or suggestions to Ceramic regarding the Services or new products and services from time to time (the “Feedback”), Ceramic may, in its discretion and for any purpose: (i) use, modify, and incorporate the Feedback into Ceramic’s products and services; and (ii) license or sublicense the Feedback, without obligation or compensation to you.
12. Security. You agree to implement and maintain administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of Your Content and Ceramic’s Confidential Information (defined below) and comply with all applicable laws. You agree not to share your login credentials for the Services or let anyone else access the Services on your behalf or do anything else that might jeopardize the security of the Services. You agree to immediately notify Ceramic of any unauthorized access to the Services, Your Content, or Ceramic's Confidential Information.
13. AI-Powered Services. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES UTILIZE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING TECHNOLOGIES FOR SEARCH RANKING, RELEVANCE SCORING AND THAT: (A) SEARCH QUALITY, RELEVANCE SCORES, AND PERFORMANCE MAY VARY BASED ON YOUR DATA CHARACTERISTICS, QUERY PATTERNS, INDEXING CONFIGURATION, AND USE CASE; (B) CERAMIC DOES NOT GUARANTEE SPECIFIC SEARCH ACCURACY RATES, RELEVANCE SCORES, OR PERFORMANCE METRICS UNLESS EXPRESSLY STATED IN THE APPLICABLE ORDER FORM WITH DEFINED TESTING METHODOLOGY; (C) YOU ARE RESPONSIBLE FOR EVALUATING AND VALIDATING SEARCH RESULTS BEFORE RELYING ON THEM FOR BUSINESS-CRITICAL DECISIONS; AND (D) CERAMIC WILL NOT USE INPUT TO TRAIN OR IMPROVE ANY AI MODELS OR TO DEVELOP COMPETING PRODUCTS WITHOUT YOUR PRIOR WRITTEN CONSENT. CERAMIC MAY USE INPUTS IN ANONYMIZED OR AGGREGATED FORM TO IMPROVE THE SERVICES’ RANKING ALGORITHMS, QUERY UNDERSTANDING, AND OPERATIONAL PERFORMANCE.
14. Third-Party Integrations and Links. The Services may allow you to integrate, transfer, use, or connect Your Content with third-party applications, services, tools, software, or integrations (“Third-Party Integrations”). Such Third-Party Integrations are not under the control of Ceramic, and Ceramic is not responsible for any Third-Party Integrations. Ceramic provides Third-Party Integrations only as a convenience to you and does not review, approve, monitor, endorse, warrant, or make any representations with respect to them. You use all Third-Party Integrations at your own risk. You are solely responsible for complying with any terms and conditions applicable to Third-Party Integrations.
15. DISCLAIMER OF WARRANTIES.   YOU ACKNOWLEDGE THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CERAMIC EXPLICITLY: (I) DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF THE COURSE OF DEALING OR USAGE OF TRADE; (II) DOES NOT GUARANTEE THAT THE SERVICES OR INFORMATION PROVIDED ARE ACCURATE, COMPLETE, OR ERROR-FREE; (III) DOES NOT GUARANTEE ANY SPECIFIC RESULTS TO BE ACHIEVED FROM THE SERVICES, INCLUDING ANY SPECIFIC MODEL PERFORMANCE OR COMPUTE EFFICIENCY; AND (IV) MAKES NO WARRANTIES ABOUT THE QUALITY, RELIABILITY, OR AVAILABILITY OF THE SERVICES. YOU UNDERSTAND AND ACCEPT THAT ALL RISKS OF USE ARE YOURS ALONE.
16. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CERAMIC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS, LOSS OF DATA OR BUSINESS INFORMATION, BUSINESS INTERRUPTION, OR OTHER PECUNIARY LOSS) IN CONNECTION WITH THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF CERAMIC HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR CERAMIC’S INTENTIONAL MISCONDUCT, CERAMIC’S LIABILITY TO YOU HEREUNDER SHALL AT ALL TIMES BE LIMITED TO DIRECT DAMAGES AND THE AMOUNT OF DAMAGES IN THE AGGREGATE SHALL AT ALL TIMES BE LIMITED TO THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO CERAMIC UNDER THESE TERMS DURING THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
17. Indemnification 17.1 Indemnification by Ceramic. Ceramic will indemnify and hold you harmless from and against any and all third-party claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees and expenses) (each, a “Claim”) alleging that Ceramic’s technology used to provide the Services infringes or misappropriates any U.S. patent, copyright or trade secret of such third party. In no event will Ceramic have obligations or liability under this Section arising from: (a) use of the Services in a modified form or in combination with materials not furnished by Ceramic; (b) your Inputs or other content you provide; (c) use of the Services in violation of these Terms; (d) your continued use of outdated Service versions after updates are provided; (e) configurations, customizations, or settings you specify that deviate from Ceramic’s standard configuration; or (f) your gross negligence or willful misconduct. For any claim covered by this Section, Ceramic may, at its election: (i) procure the rights to use the portion of the Services alleged to be infringing; (ii) replace the alleged infringing portion of the Services with a non-infringing alternative; or (iii) terminate the allegedly infringing portion of the Services or these Terms. This Section states Ceramic’s entire liability, and your exclusive remedy, with respect to any Claims subject to indemnification by Ceramic. 17.2 Indemnification by You. You will indemnify and hold Ceramic harmless from and against any and all Claims arising from: (i) any Inputs; (ii) your use of the Services; (iii) your violation of these Terms or any applicable laws; or (iv) your gross negligence or willful misconduct.  17.3 Indemnification Procedure. The indemnified Party will promptly notify the indemnifying Party of any claim within thirty (30) days of receipt of the claim. Failure to provide prompt notice does not relieve the indemnifying party except to the extent materially prejudiced by the delay. The indemnifying Party will assume defense of the claim with counsel of its choice, at its expense. The indemnifying Party may not settle or consent to judgment without either: (a) obtaining an unconditional release of the indemnified Party, or (b) obtaining the indemnified Party’s prior written consent. The indemnified Party may participate in the defense at its own expense with its own counsel. 
18. Term and Termination; Suspension. These Terms are effective as of the date you first use or access the Services and will continue until terminated by either Party as provided herein (the “Term”). Ceramic reserves the right, in its sole discretion, to suspend or terminate provision of the Services if you violate these Terms, engage in fraudulent or illegal conduct, or for any other reason in its sole discretion. Ceramic will use commercially reasonable efforts, to the extent permitted by law, to provide prompt notice of a suspension. You may terminate your use of the Services by providing written notice to Ceramic at any time. Upon termination of these Terms, (a) you must cease using all Services and delete (or at Ceramic’s request, return) all of Ceramic’s Confidential Information in your possession, including on any third-party systems operated on your behalf, and certify such deletion upon Ceramic’s request; and (b) Ceramic may, in its sole discretion, delete any of Your Content or other data associated with your account. The provisions of these Terms concerning intellectual property rights, restrictions, disclaimers, limitations of liability, indemnification, confidentiality, and dispute resolution, as well as any other provisions that by their nature should survive, shall survive any termination.
19. Confidentiality. Each Party agrees that all non-public information, including inventions, code, know-how, business, technical, and financial information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) constitutes the confidential property of the Disclosing Party (“Confidential Information”), provided that it is designated as “Confidential” at the time of disclosure or, given the nature of the information disclosed and the circumstances surrounding the disclosure, would be deemed to be confidential or proprietary by a reasonable person. For the avoidance of doubt, any information relating to the Services (except for Your Content) will be deemed Ceramic’s Confidential Information without any marking or further designation. Confidential Information excludes information which the Receiving Party can document: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information. Except as expressly authorized herein, the Receiving Party will: (a) hold in confidence and not disclose any Confidential Information to third parties; and (b) not use Confidential Information for any purpose other than fulfilling its obligations and exercising its rights under these Terms. The Receiving Party may disclose Confidential Information to its employees, agents, contractors, and other representatives having a legitimate need to know, provided that such representatives are bound to written confidentiality obligations no less protective than those contained herein. The Receiving Party may disclose Confidential Information if so required pursuant to a regulation, law, or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the Disclosing Party if legally permitted).
20. DMCA Policy. Ceramic complies with the Digital Millennium Copyright Act (DMCA). If you believe that material located on or linked to our Services violates your copyright, you are encouraged to notify us following the DMCA guidelines. To do so, please send an email to legal@ceramic.ai with the Subject Line “DMCA Notice” with detailed and accurate information supporting your claim.
21. MANDATORY ARBITRATION; WAIVER OF CLASS ACTIONS. YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS: 21.1 Agreement to Arbitrate. You and Ceramic hereby agree to resolve any claims relating to these Terms or the Services through final and binding arbitration by a single arbitrator, except as set forth under “Exceptions to Agreement to Arbitrate” below. This includes disputes arising out of or relating to interpretation or application of this Section, including its enforceability, revocability, or validity. 21.2 Opt-out of Agreement to Arbitrate. You can decline this agreement to arbitrate within thirty (30) days of first accessing the Services by contacting us at legal@ceramic.ai. 21.3 Arbitration Procedures and Fees. JAMS will administer the arbitration under its Comprehensive Arbitration Rules and Procedures. The arbitration will be held in Santa Clara County, California, in English, before a single neutral arbitrator. The arbitrator will apply California law. The JAMS rules will govern payment of all arbitration fees. 21.4 Exceptions to Agreement to Arbitrate. Either you or Ceramic may assert claims, if they qualify, in small claims court in Santa Clara County, California, or any United States county where you live or work. Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Services, Confidential Information, or intellectual property infringement without first engaging in arbitration. If the agreement to arbitrate is found not to apply to you or your claim, you agree to the exclusive jurisdiction of the state and federal courts in Santa Clara County, California to resolve your claim. 21.5 NO CLASS ACTIONS. You may only resolve disputes with us on an individual basis and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed. If this specific paragraph is held unenforceable, then the entirety of this Section 20 will be deemed void.
22. Modifications. Ceramic may update, amend, or modify these Terms at any time with written notice to you (including by posting updated Terms on the Services). Changes will be effective 10 days following notice. You accept any changes by your continued use of the Services 10 days following such posting. 
23. Miscellaneous. These Terms, and all disputes arising out of or related thereto, shall be governed by and construed under the laws of the State of California without reference to conflict of law principles. No partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms or Ceramic's provision of the Services. Nothing in these Terms or Ceramic’s provision of the Services shall be construed as conferring on you any express or implied right, power, or authority to enter into any agreement or commitment, express or implied, or to incur any obligation or liability on behalf of Ceramic. If any provision of these Terms is determined to be illegal or unenforceable, the remainder of these Terms shall continue to be fully valid, binding, and enforceable. These Terms and your use of the Services is not assignable, transferable or sublicensable by you except with Ceramic’s prior written consent. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof. Any Services provided pursuant to these Terms may be subject to export control and sanctions laws of the U.S. and other applicable jurisdictions; you may only access and use the Services in compliance with U.S. and other applicable export control and sanctions laws and regulations. Neither Party will be deemed in breach for any delay or failure in performance due to causes beyond its reasonable control, including natural disasters, acts of God, labor disputes, civil disturbance, terrorism, war, cyber-attacks, or changes in law. These Terms do not create any rights for any person who is not a party to it. These Terms and the Privacy Policy set forth the entire agreement between you and Ceramic with respect to the Services and supersede any prior agreements between you and Ceramic relating to such subject matter except as expressly stated hereunder.